Yes, it’s an insult that we as a customer and the $4000 we spent isn’t good enough to give us 1 additional hour. Sadly we all know that they are NOT free seeing it cost me at the least $1300 each night x 3. You looked to see if my room was complimentary, in other words, free. First, you didn’t need my room number to tell me that. Monday? Funny, they have plenty of availability for this day. The young lady behind the desk asks my room number and looks into the computer and then says” I’m sorry, we do not have any availability for late check out.” I asked availability for what? She replied to have the rooms ready for check-ins as soon as possible. The morning of my check out right before 6 am as I was going to my room I stopped at the hotel desk to ask about a late check out for noon. My dissatisfaction is that we stay up to gamble late. I did take advantage of my 3 complimentary nights which cost me at least $1300 per night.
